Customer care

Here for your questions

Workshop support responds to all inquiries within one business day. Free lifetime replacement for lost timber dowels and assembly screws.

Quick answers

Everything you need to know

Clear guidance on transit, maintenance, and returns for every solid timber piece.

Domestic transit

Wood care

Exchange windows

Orders dispatch from our Oregon workshop within 48 hours via carbon-neutral ground shipping.

Wipe clean with a damp cloth and periodically refresh the natural beeswax finish to maintain luster.

Enjoy a 30-day trial with plastic-free returns on all unwrapped items in original packaging.